Host Customer Services( Retail)(BA3) Vacancy at Absa Group Limited - Free State in ZA-Free State,S.Africa

Post: Host Customer Services( Retail)(BA3)
Organization:Absa Group Limited - Free State
Primary Location:ZA-Free State
Job Type:Permanent/Regular
Description
PURPOSE OF THE JOB
To maximise the customer experience by providing a courteous and professional reception service to walk in customers in accordance with Absa service standards, image and brand.

RESPONSIBILITIES

•     Receive and greet all walk-in customers to the branch, determine their needs and direct them to the correct department
•     Walk the queues to determine if customers can be served through alternative means
•     Promote the use of alternative delivery solution channels to customers e.g. Internet Banking and Cell phone Banking.
•     Regulate the flow of customers and inform the Manager Customer Service and Hosting if there are not sufficient staffs available
•     Assist customers using the in-branch Internet Kiosk to log in and to do transactions, on request
•     Refer complex internet banking queries to the Contact Centre helpdesk
•     Assist customers using in-branch ATM's, on request
•     Note suggestions that could improve customer service and supply the information to the branch management team
•     Participate in improvement projects on request
•     Identify customer needs by actively listening and asking appropriate questions
•     Forward sales leads to the applicable sales staff
•     Ensure that the brochures in the Banking Hall is available and in good order
•     Ensure that the queue TV is in good working condition and operational during banking hours
•     Ensure that the Banking Hall is clean, well maintained and presentable
•     Ensure that Branding and signage in the Banking Hall is updated and relevant

COMPETENCIES

•     Relating and networking
•     Persuading and influencing
•     Analysing
•     Creating and innovating
•     Planning and organising
•     Delivering results and meeting customer expectations

Essential/Basic Qualifications

MINIMUM REQUIREMENTS

•     Grade 12 or equivalent NQF level 4 qualification
•     Three (3) years Retail Banking experience
•     Two (2) years experience in a customer facing role in a retail bank branch
•     Proficient in MS Office (Word, Excel and Outlook) and the Internet
•     No criminal record

Preferred Qualifications

PREFERRED REQUIREMENTS

•     Teller experience
•     Sales support experience

•     Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

How to Apply
Posting Range:20 Aug 2013
Deadline:2 Sep 2013
http://www.indeed.co.za/viewjob?t=Host+Customer+Service&c=Absa+Group&l=Free+State&jk=b69a0c0e60e7f8a0&atk=182u37nj4144h5a7&chnl=JobrollSearch&utm_source=publisher&utm_medium=organic_listings&utm_campaign=affiliate