Tuesday, 23 July 2013

Pre-Legal Collection Consultants VAcancy at African Bank - Midrand, Gauteng in S.Africa

Posted by PISTEWA on 03:33
Post: Pre-Legal Collection Consultants (Day and Night Shifts) X 20
Organization:African Bank - Midrand, Gauteng
Location:Pretoria,
Collections on accounts that are in default (arrears) in order to rehabilitate the accounts in a cost effective manner. This is done primarily by telephone.

Data capturing.
Identifying queries and complaints on accounts.
Customer Service.
Achieve set productivity and collection targets of the call centre.
Desired Salary: competitive

Job description
MINIMUM EDUCATION
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Grade 12

MINIMUM EXPERIENCE
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Practical and applied skills equivalent to Grade 12
Computer Literacy

PREFERRED MINIMUM EXPERIENCE
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Grade 12

KEY RESULT AREAS
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Collections
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  • Achieve the set collection target
  • Contact and collect as per Collections Call Centre policies and procedures
  • Confirm right party contact
  • Probe, determine and update system with reason for the account being in default
  • Negotiate payment arrangement with the client within set mandates
  • Work all linked accounts as per client’s profile
  • Confirm and or update client’s details
  • Banking details
  • Salary date
  • Repayment method and frequency (weekly, fortnightly and monthly)
  • Load Promise To Pay (PTP) on system as agreed with client
  • Capture notes on system regarding important information and arrangement with client
  • Summarize and confirm payment arrangement with client
  • Wrap up using the correct wrap up code to end the call

Contactability (third party contact)
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Probe for client / next of kin / new employer information
Ascertain best time and or number to call client
Perform appropriate redial wrap up on alternative numbers by using the dialler system
Set dialler system to contact client at best time
Capture all information in the memo field

Promise To Pay Success Rate
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  • Probe, determine and update system with reason for the account being in default
  • Negotiate payment arrangement with the client to ensure that the PTP is honoured
  • Work all linked accounts as per client’s profile
  • Agree and confirm the following:
  • Payment amount
  • Date of payment
  • Payment method
  • Load the promise to pay on the system
  • Capture notes on system regarding important information and arrangement with client
  • Summarize and confirm payment arrangement with client
  • Wrap up using the correct wrap up code to end the call

Key responsibilities
Fundamental Competencies:

  •     Communication Skills (written & verbal)
  •     Listening Skills
  •     Client Centric Skills
  •     Sense of urgency
  •     Stress Tolerance
  •     Target Driven

Person specification Additional Competencies:
  •     Knowledge and understanding of systems applicable in the Call Centre
  •     Policies & Procedures (ABIL)
  •     Attention to detail
  •     Communication Skills (written)


Core Competencies (technical):

  •     Knowledge and understanding of
  •     Systems applicable in Call Centre
  •     Policies & Procedures (ABIL)
  •     Attention to detail
  •     Call Handling Skills
  •     Analytical Skills
  •     Problem Solving Skills
  •     Conflict Handling
  •     Negotiation Skills
  •     Computer Literacy

Posted today
How to Apply
http://www.indeed.co.za/viewjob?t=Pre+Legal+Collection+Consultant+X&c=African+Bank&l=Midrand,+Gauteng&jk=8581269bd5df98b3&atk=1805fnmf0143g27r&chnl=JobrollSearch&utm_source=publisher&utm_medium=organic_listings&utm_campaign=affiliate
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