Advert Code:SABS7735
Location:Pretoria
Deadline: 02 April 2013
Job Purpose:
To manage the SABS Metrology portfolio of products and services including but not limited to advisory services, testing and calibration etc. within scope of control.
Key Performance Areas:
Develop and grow SABS Metrology ’s portfolio of services and products:
Ensure the retention of current markets and customers.
Conduct regular Key Account visits to existing clients.
Develop plans to ensure annual revenue growth of existing customers and new markets.
Conduct promotional visits to potential and existing clients.
Ensure that targets that have been set are met and exceeded.
Create a culture of customer service excellence within SABS Metrology:
Ensure that customers experience standards are understood and applied to all areas of the business within the scope of control
Review the customer experience measures in order to monitor trends (positive and negative) in order to develop action plans to address
Create local measures to ensure that the customer experience can be effectively monitored
Monitor and ensure quick resolution of escalated client complaints and personally respond where necessary
Ensure that all customer’s needs are effectively addressed
Develop, deploy and monitor strategies to maintain client relationships
Ensure that there are harmonious working relationships between the customer and SABS employees/representatives.
Build relationships with key stakeholders of SABS Metrology:
Build relationships with government officials at a provincial and local level by understanding the players who influence business decisions
Build relationships with business unit heads within the scope of control so as to ensure a deep local understanding of the products and services that are offered by the SABS
Actively build a relationship with Line of business internally so as to ensure that the channels of communication are open
Ensure that relationships are effectively maintained through networking and regular interaction
Act as a subject matter expert on areas within sphere of control as is relevant for area of expertise
Co-ordinate and ensure harmonious working relationships among all role players
Ensure effective management of Service Level Agreement with the Commercial clusters.
Ensure a good understanding of the customer’s business by attending customer events and conducting regular site visits.
Provision of ongoing market intelligence so as to ensure that the SABS Metrology develops products and services in line with current and future needs:
Ensure end to end partnership relationships, customer retention and business and market growth
Provide ongoing market intelligence for the central database through the analysis of competitor trends and other data
gathering exercises
Consistently identify and establish projects to increase the reputation of the SABS
Identify, understand and build a knowledge base regarding the customer, its products and services, abilities and business strategies
Initiate feasibility studies and keep abreast of current and potential changes in the market
Marketing and uplifting of the SABS brand:
Participation in exhibitions, workshops, seminars etc.
Proactively identify and explore potential value adding business opportunities (local and international)
Proactively market the services offered by the SABS to potential clients through the attendance of networking sessions and other similar engagements
Develop strategies to identify and explore potential business opportunities
Qualifications and Experience:
Behavioural Attributes:
COMMUNICATION
Expresses complex ideas both written and verbal to all audiences. Demonstrates a finely tuned ability to anticipate, and
respond to, reactions, attitudes, views, and feelings of individuals and groups.
RESULTS ORIENTATION
Exhibits high levels of energy and resolve in leading teams to successful delivery of results. Accepts full accountability for
delivering results. Consistently delivers results beyond expectations.
PROFESSIONAL AND TECHNICAL DEPTH AND CREDIBILITY
Demonstrates significant knowledge across a range of (generally, related) discipline areas and/or has extensive specialist
knowledge. Confidently solves complex problems and translates complicated ideas into understandable concepts in a business
context. Seeks out new tools, methods, techniques, and accesses extensive resources, acting as a widely consulted expert
internal resource.
QUALITY
Seeks out new approaches and ideas for continuous improvement. Anticipates problems and can identify and help implement
new and unique ways to ensure high-quality service levels.
PROBLEM SOLVING
Takes ownership of and resolves very complex problems in a way that demonstrates balanced judgment. Develops creative
workarounds and solutions for many problems within appropriate timeframes.
INFLUENCING AND NEGOTIATING
Identifies others' needs and personal styles and links own views or position to those interests, desires, or goals to actively
influence outcomes. Generates creative solutions in such a way that others choose to change their perceptions.
MANAGING PERFORMANCE
Clearly communicates performance standards and actively manages performance issues in a supportive, objective, and
straightforward manner. Creates development opportunities for team members.
LEADERSHIP
Displays self-confidence, authority, enthusiasm, and an ability to stimulate and motivate others. Makes sure that team
members understand how their work activities support team goals, vision, and strategies. Leads by example and delegates
appropriately.
LEADING CHANGE
Encourages new and better ways of operating, allowing for reasonable risk taking. Ensures appropriate support for change,
driving key change initiatives. Anticipates impact of change, and develops strategies to mitigate risks. Clearly and regularly
communicates the benefits and progress of change initiatives.
Equity Statement:
SABS is an equal opportunity affirmative action employer. The employment decision shall be informed by the Employment Equity targets to be achieved as per the SABS EE Plan. Preference will therefore be given to African Males/Females, Coloured Males as well as Persons with Disabilities.
How to apply:
https://www.jonti2.co.za/?p=view_vacancies&more=3496
Location:Pretoria
Deadline: 02 April 2013
Job Purpose:
To manage the SABS Metrology portfolio of products and services including but not limited to advisory services, testing and calibration etc. within scope of control.
Key Performance Areas:
Develop and grow SABS Metrology ’s portfolio of services and products:
Ensure the retention of current markets and customers.
Conduct regular Key Account visits to existing clients.
Develop plans to ensure annual revenue growth of existing customers and new markets.
Conduct promotional visits to potential and existing clients.
Ensure that targets that have been set are met and exceeded.
Create a culture of customer service excellence within SABS Metrology:
Ensure that customers experience standards are understood and applied to all areas of the business within the scope of control
Review the customer experience measures in order to monitor trends (positive and negative) in order to develop action plans to address
Create local measures to ensure that the customer experience can be effectively monitored
Monitor and ensure quick resolution of escalated client complaints and personally respond where necessary
Ensure that all customer’s needs are effectively addressed
Develop, deploy and monitor strategies to maintain client relationships
Ensure that there are harmonious working relationships between the customer and SABS employees/representatives.
Build relationships with key stakeholders of SABS Metrology:
Build relationships with government officials at a provincial and local level by understanding the players who influence business decisions
Build relationships with business unit heads within the scope of control so as to ensure a deep local understanding of the products and services that are offered by the SABS
Actively build a relationship with Line of business internally so as to ensure that the channels of communication are open
Ensure that relationships are effectively maintained through networking and regular interaction
Act as a subject matter expert on areas within sphere of control as is relevant for area of expertise
Co-ordinate and ensure harmonious working relationships among all role players
Ensure effective management of Service Level Agreement with the Commercial clusters.
Ensure a good understanding of the customer’s business by attending customer events and conducting regular site visits.
Provision of ongoing market intelligence so as to ensure that the SABS Metrology develops products and services in line with current and future needs:
Ensure end to end partnership relationships, customer retention and business and market growth
Provide ongoing market intelligence for the central database through the analysis of competitor trends and other data
gathering exercises
Consistently identify and establish projects to increase the reputation of the SABS
Identify, understand and build a knowledge base regarding the customer, its products and services, abilities and business strategies
Initiate feasibility studies and keep abreast of current and potential changes in the market
Marketing and uplifting of the SABS brand:
Participation in exhibitions, workshops, seminars etc.
Proactively identify and explore potential value adding business opportunities (local and international)
Proactively market the services offered by the SABS to potential clients through the attendance of networking sessions and other similar engagements
Develop strategies to identify and explore potential business opportunities
Qualifications and Experience:
- Preferably a Degree in the relevant field or Equivalent Tertiary Qualification such as Management or Engineering
- Some knowledge or understanding of business management is essential, while having a formal qualification would be an added advantage
- A proven track record in Mechanical Testing Laboratories with at least (6) years’ experience
- Report evaluation experience
- Project Management Experience
- Leadership Competencies
- People Management Skills
- Knowledge of System and Product Certification Requirements
- Knowledge of Business Principles
- A high level of Proficiency in spoken and written English
Behavioural Attributes:
COMMUNICATION
Expresses complex ideas both written and verbal to all audiences. Demonstrates a finely tuned ability to anticipate, and
respond to, reactions, attitudes, views, and feelings of individuals and groups.
RESULTS ORIENTATION
Exhibits high levels of energy and resolve in leading teams to successful delivery of results. Accepts full accountability for
delivering results. Consistently delivers results beyond expectations.
PROFESSIONAL AND TECHNICAL DEPTH AND CREDIBILITY
Demonstrates significant knowledge across a range of (generally, related) discipline areas and/or has extensive specialist
knowledge. Confidently solves complex problems and translates complicated ideas into understandable concepts in a business
context. Seeks out new tools, methods, techniques, and accesses extensive resources, acting as a widely consulted expert
internal resource.
QUALITY
Seeks out new approaches and ideas for continuous improvement. Anticipates problems and can identify and help implement
new and unique ways to ensure high-quality service levels.
PROBLEM SOLVING
Takes ownership of and resolves very complex problems in a way that demonstrates balanced judgment. Develops creative
workarounds and solutions for many problems within appropriate timeframes.
INFLUENCING AND NEGOTIATING
Identifies others' needs and personal styles and links own views or position to those interests, desires, or goals to actively
influence outcomes. Generates creative solutions in such a way that others choose to change their perceptions.
MANAGING PERFORMANCE
Clearly communicates performance standards and actively manages performance issues in a supportive, objective, and
straightforward manner. Creates development opportunities for team members.
LEADERSHIP
Displays self-confidence, authority, enthusiasm, and an ability to stimulate and motivate others. Makes sure that team
members understand how their work activities support team goals, vision, and strategies. Leads by example and delegates
appropriately.
LEADING CHANGE
Encourages new and better ways of operating, allowing for reasonable risk taking. Ensures appropriate support for change,
driving key change initiatives. Anticipates impact of change, and develops strategies to mitigate risks. Clearly and regularly
communicates the benefits and progress of change initiatives.
Equity Statement:
SABS is an equal opportunity affirmative action employer. The employment decision shall be informed by the Employment Equity targets to be achieved as per the SABS EE Plan. Preference will therefore be given to African Males/Females, Coloured Males as well as Persons with Disabilities.
How to apply:
https://www.jonti2.co.za/?p=view_vacancies&more=3496
