Location:
Pinelands,ZA
Organization Name:
GS SM Direct Marketing
Deadline: 29 March 2013
Brief Description:
Transfers
specialist product information and knowledge, system skills, in-depth
process knowledge and above all, a passion for customer-focused service,
through attentive coaching and developing of staff skills.Responsible
for quality assessment of staff on the floor, using the results as input
to the coaching process. As first line of escalation, accountable for
dealing with escalated queries from clients/customers. The average ratio
of staff to coach is in the region of 1 Skills coach to 15/20 staff.
