Location:
Pinelands,ZA
Organization Name:
GS SM Direct Marketing
Deadline: 29 March 2013
Brief Description:
Transfers specialist product information and knowledge, system skills, in-depth process knowledge and above all, a passion for customer-focused service, through attentive coaching and developing of staff skills.Responsible for quality assessment of staff on the floor, using the results as input to the coaching process. As first line of escalation, accountable for dealing with escalated queries from clients/customers. The average ratio of staff to coach is in the region of 1 Skills coach to 15/20 staff.
KRA's:
Coaching
Coaches and develops staff in order to entrench a high-performance culture and customer care excellence.
Operational Efficiency
Provides input to process and system enhancement, especially in support of product, process or quality issues.
Handles escalated calls clients /Customers.
Provides feedback to relevant parties.
Personal Effectiveness
Accountable for service delivery through own efforts.
Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
Makes increased contributions by broadening individual skills.
Collaborates effectively with others to achieve personal results.
Accepts and lives the company values.
Quality Assurance
Responsible for quality assessment and on-the-job coaching.
Assesses quality of internal work according to agreed standards and methods.
Uses results of assessment as input into coaching process.
Adheres to service and quality standards.
Job Requirements:
How to apply:
https://vacancies.oldmutual.co.za/OA_HTML/OA.jsp?page=/oracle/apps/irc/candidateSelfService/webui/VisVacDispPG&OAHP=IRC_EXT_SITE_VISITOR_APPL&OASF=IRC_VIS_VAC_DISPLAY&akRegionApplicationId=821&transactionid=78844358&retainAM=N&addBreadCrumb=RP&p_svid=17577&p_spid=143620&oapc=23&oas=uMANJIWJRbOzlzQ0hnaa_w..
Pinelands,ZA
Organization Name:
GS SM Direct Marketing
Deadline: 29 March 2013
Brief Description:
Transfers specialist product information and knowledge, system skills, in-depth process knowledge and above all, a passion for customer-focused service, through attentive coaching and developing of staff skills.Responsible for quality assessment of staff on the floor, using the results as input to the coaching process. As first line of escalation, accountable for dealing with escalated queries from clients/customers. The average ratio of staff to coach is in the region of 1 Skills coach to 15/20 staff.
KRA's:
Coaching
Coaches and develops staff in order to entrench a high-performance culture and customer care excellence.
Operational Efficiency
Provides input to process and system enhancement, especially in support of product, process or quality issues.
Handles escalated calls clients /Customers.
Provides feedback to relevant parties.
Personal Effectiveness
Accountable for service delivery through own efforts.
Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
Makes increased contributions by broadening individual skills.
Collaborates effectively with others to achieve personal results.
Accepts and lives the company values.
Quality Assurance
Responsible for quality assessment and on-the-job coaching.
Assesses quality of internal work according to agreed standards and methods.
Uses results of assessment as input into coaching process.
Adheres to service and quality standards.
Job Requirements:
- Matric. Knowledge of product and processes.
- Client Focus
- Decision Making
- Gaining Commitment
- Initiating Action
- Ownership
- Team Orientation
- Technical Knowledge
How to apply:
https://vacancies.oldmutual.co.za/OA_HTML/OA.jsp?page=/oracle/apps/irc/candidateSelfService/webui/VisVacDispPG&OAHP=IRC_EXT_SITE_VISITOR_APPL&OASF=IRC_VIS_VAC_DISPLAY&akRegionApplicationId=821&transactionid=78844358&retainAM=N&addBreadCrumb=RP&p_svid=17577&p_spid=143620&oapc=23&oas=uMANJIWJRbOzlzQ0hnaa_w..
