Post:Guest Relations/Butler
Job Number: 00344262
Reference: MJM 692
Location: South Africa
Salary/Rate: R 9 000 - R 10 000 Per Month
Sector: Hospitality
Job Type: Permanent
EE Position: No
Closing Date: 14 July 2013 Recruiters may expire jobs at any time. Date Posted: 15 May 2013
MINIMUM REQUIREMENTS:
Matriculation certificate (or the equivalent)
Additional language is an added advantage
Excellent communication skills both verbal and written
PERSONAL ATTRIBUTES:
RESPONSIBILITIES
Job Number: 00344262
Reference: MJM 692
Location: South Africa
Salary/Rate: R 9 000 - R 10 000 Per Month
Sector: Hospitality
Job Type: Permanent
EE Position: No
Closing Date: 14 July 2013 Recruiters may expire jobs at any time. Date Posted: 15 May 2013
MINIMUM REQUIREMENTS:
Matriculation certificate (or the equivalent)
Additional language is an added advantage
Excellent communication skills both verbal and written
PERSONAL ATTRIBUTES:
- Must be confident, reliable, courteous and flexible
- Excellent planning and organisational skills
- Ability to work in a team and independently
- Ability to multi-task
- Problem-solving
RESPONSIBILITIES
- Ensure a high level of product knowledge of The company , the daily happenings in the hotel as well as the local area
- All customer queries and requests are to be handled in a polite and efficient manner thereby maintaining a consistently high level of customer service
- Ensure that a high level of communication and liaison is maintained between Front Office and all other departments within the hotel
- A good working relationship with the concierge team is especially important with regards to guest requests such as organizing cakes, arranging restaurant reservations, excursions, tours, etc.
- Make certain that the Front Office Manager and the Shift Manager are kept fully aware of any relevant feedback from either the customer or other departments
- Report any unusual occurrences or requests to the Manager on Duty in Front Office to ensure a prompt response
- Adopt a sales attitude at all times and maintain an awareness if all sales opportunities within the hotel to maximize room sales and revenue for the hotel
- Ability to work with computer software programmes such as Excel and Word, as well as hotel specific programmes such as Opera
