Post:Support
Specialist - Financial
Organization:FreeBalance
Location:Pretoria,south
Africa
As a Support Specialist in Finance you will have the
opportunity to contribute to our on-going success by
delivering quality and
timely services during and post implementation of our products to our customers
for all project deployments. This position provides first line support to our
customers and provides the opportunity to learn new technologies and enterprise
applications in delivering better service to our government customers.
Main
Responsibilities:
-Provide timely and accurate response to customer requests
-Analyze customer issues and requirements and facilitate solutions -Analyze
business requirements and tailor software solutions using FreeBalance software
-Learn and understand clients’ environment and assist with utilizing the product
to the full potential -Act as primary support specialist contact for the client
during deployment and post-implementation needs -Collaboratively develop and
deliver functional training to clients -Provide support in proposals -Provide
feedback to Sales, Product Management and Development on future product
requirements based on interaction with clients -Develop new or modify existing
custom solutions, including forms and reports
Education and
Experience:
-University degree in Business Administration, Computer
Science, Finance or Commerce with a minimum of 3 years’ experience
-Demonstrate previous experience supporting customers for translating business
issues and providing solutions -Previous experience and knowledge of government
budgets, processes and workflows -Experience in using Windows Operating Systems
and other productivity tools such as MS Office Suite -Strong presentation
skills and ability to interface with various levels of stakeholders -Knowledge
and or background with ERP systems is considered an asset -Knowledge of
database and application servers will be considered an asset -Previous working
experience with Governments is considered an asset -Ability to read, write,
speak English fluently -Ability to speak French is considered an asset -Ability
to relocate and travel
This is a full-time position supporting Africa
customers.
How to apply:
To apply for this position, please send us your cover letter
and resume, through: http://www.freebalance.com/company/job_application.html
Job ID: #603597
Closing date: 31 Oct
2013
How to Apply
