Post:Service Consultant
Job Number: 00308653
Reference: 271212-1
Location: Cape Town
Salary/Rate: Negotiable
Closing Date: 14 July 2013 Recruiters may expire jobs at any time. Date Posted: 15 May 2013
Dealing with multiple telephonic queries from Discovery members, brokers, franchises, the public and internal parties.
• Dealing with all queries through to resolution
• Keeping clients up-to-date with their queries
• Ensuring excellent quality service to all members
• Completing administrative and repetitive tasks
• Keeping accurate detailed stats of all queries/correspondence and reporting on it on a weekly basis
• Logging of all queries and routing all enquires to correct departments
• Working on Discovery systems
• Keep up-to-date with policy and product changes
• Assisting with escalated queries from brokers and franchises
• Assisting with written correspondence where necessary
http://www.careers24.com/jobs/adverts/308653-service-consultant-cape-town/
Job Number: 00308653
Reference: 271212-1
Location: Cape Town
Salary/Rate: Negotiable
Closing Date: 14 July 2013 Recruiters may expire jobs at any time. Date Posted: 15 May 2013
Dealing with multiple telephonic queries from Discovery members, brokers, franchises, the public and internal parties.
• Dealing with all queries through to resolution
• Keeping clients up-to-date with their queries
• Ensuring excellent quality service to all members
• Completing administrative and repetitive tasks
• Keeping accurate detailed stats of all queries/correspondence and reporting on it on a weekly basis
• Logging of all queries and routing all enquires to correct departments
• Working on Discovery systems
• Keep up-to-date with policy and product changes
• Assisting with escalated queries from brokers and franchises
• Assisting with written correspondence where necessary
http://www.careers24.com/jobs/adverts/308653-service-consultant-cape-town/
