Admin Supervisor-Bloemfontein Vacancy in Free State,South Africa

Post: Admin Supervisor-Bloemfontein
Location:Free State
Country:South Africa
Main purpose of the job is reporting to the Unit Manager, the incumbent must be compassionate and sensitive to staff and customer needs and be a hands-on operator.

Key areas of responsibilities:

•     Manage telesales staff.
•     Ensure that the facility adheres to all requirements in line with the company policies and procedures.
•     Financial acumen to achieve prescribed targets yet operates within budgetary constraints.
•     To interact and communicate at all levels i.e.: interaction with Customers and Units & provide feedback and reports as appropriate to the Depot Manager.
•     To ensure that staff is motivated, mentored and trained in accordance with Company policy and regulations.
•     Must be computer literate, so as to maintain routine records i.e. daily purchases, order processing.
•     To analyze possible potential problems on a daily basis and report these to the Depot & OP’s Managers.
•     Good staff relations to maintain a comfortable and productive working environment for all concerned.
•     To attend relevant training courses when and if the need arises.
•     Ensure figures are accurate.
•     To deal with and resolve customer complaints
•     Set up a detailed Buying and Production guide on a daily basis, in order to maintain a consistent level of stock.
•     Maintain detailed stock report on Retail Manager on a daily basis, in order to ensure that invoicing and picking have been done correctly.
•     Ensure that all pricing of stock received is consistent with the agreed negotiated price from the specified suppliers.
•     To give feedback to the Depot & OP’s Managers in regards to the number of complaints and any trends noticed
•     Be constantly aware of staff that show potential for development and ensure that these people are highlighted for promotion.
•     To implement and adhere to all Company Standard Operating Procedures
•     A strong sense of service to exceed the expectations of client and customers

Skills and Requirements

Education and experience required:

•     Matric/Grade 12
•     Computer Literacy is essential. (MS Office with specific focus on Excel)
•     Min 3 years Admin experience
•     Retail Manager Software experience is a big advantage.
•     Working experience in the Telesales, Fruit and Veg Industry and/or Grocery environment is advantageous.
•     Min 2 years Management/Supervisor experience
•     Call Centre experience would be advantageous.
•     Good understanding of debtors & creditors is advantageous.

Knowledge Skills and Competencies required:

•     The successful incumbent should be English speaking with Afrikaans or an African language being an advantage.
•     The ideal candidate must be compassionate and sensitive to staff and customer needs and be hands on operator.
•     Good communication skills, able to multitask, well defined supervisory & leadership skills.
•     Must be a team player with a customer focused approach
•     Outgoing personality
•     The successful incumbent may be required to work over weekends. Work hours are irregular and include early start times.
•     An independent thinker and conscientious person who’s able to grow the company from strength to strength

How to Apply
http://www.indeed.co.za/viewjob?t=Admin+Supervisor+Bloemfontein&l=Free+State&jk=be7a70f26e70e4b4&atk=185ahaaeg14410sl&chnl=JobrollSearch&utm_source=publisher&utm_medium=organic_listings&utm_campaign=affiliate